Get in Contact
Before reaching out, please check our FAQs — most questions about shipping, tracking, refunds, and coupons are answered there instantly. We've included the most common ones just below.
If you still need help, fill out the form at the bottom of this page. If your question is about an order, please include your order number in your message.
Contact Info:
The best way to get in contact with us is to fill out the form below, or to email us directly at hello@eluxir.shop.
If you prefer to text, send us a message at (530) 208-5365 or connect with us on WhatsApp.
Our customer service team is available 9am-3pm PST, Monday-Friday.
Business Email: hello@eluxir.shop
Business Phone: (530) 208-5365
Business Address: 1450 Sutter St. PMB 520, San Francisco CA 94109
Quick answers
When will my order ship?
Our cutoff for same-day shipping is 12pm PT Monday-Friday, though we've been known to ship orders placed later depending on workflow and demand. Orders placed after 12pm PT ship the next business day, and weekend orders ship Monday morning. Read more in our FAQs.
Where is my order / why hasn't my tracking updated?
You'll receive a tracking number by email once your order ships. Carriers sometimes don't scan a package again until it's further along the route, so tracking can look "stuck" for a day or two. If it hasn't moved within 2 business days of shipping, contact us with your order number and we'll look into it. Read more in our FAQs.
Can I change or cancel my order?
If your order hasn't been processed yet, we can usually update the address, shipping speed, or cancel it — contact us as soon as possible with your order number. Once it's been packed and labeled, we may not be able to make changes. Read more in our FAQs.
What is your refund policy?
All sales are final — we do not offer refunds or returns once an order has been placed. Read more in our FAQs.